FAQ
Everything you need to know about True + Pure Texture natural hair extensions — choosing your texture, how many bundles you need, care, longevity, and our exchange policy. Have a product-specific question? Each product page has its own FAQ section, or contact us.
What are hair extensions?
Hair extensions are hair pieces that are attached to your own natural hair. They add length, volume, thickness, and/or color to your existing hair.
What textures are available from True + Pure Texture?
True + Pure Texture extensions are available in six textures matched to natural hair types:
- Relaxed Natural — Kinky Straight Blowout
- Island Wave — Type 2
- Island Curl — Type 3A
- Sasha Curl — Type 3B–3C, Deep Curly
- Layla Curl — Type 4A–4B, Coily Curly
- Jasmine Coil — Type 4B–4C
Not sure which texture matches your hair? Take our texture quiz or explore our textures.
How many bundles do I need for a full install?
For a full install: 12"–16" lengths typically need 2–3 bundles; 20"–24" lengths need 3 or more bundles depending on the fullness you want. The number of bundles varies based on your desired level of fullness, how much natural hair you leave out, and whether you're installing with a closure. For the most tailored result, we recommend consulting with your stylist.
How long do True + Pure Texture extensions last?
With proper care, your True + Pure Texture high-quality natural hair extensions can last up to 2 years or more, making them a true long-term investment in your look.
How do I care for textured hair extensions?
Because this is textured hair, treat your extensions like your own natural hair to preserve their softness, fullness, and natural movement:
- Hydrate: use an ultra-lightweight leave-in conditioner to maintain softness and definition. Heavy oils are not advised.
- Detangle gently: work in small sections with a real detangling brush, starting from the ends and working upward to prevent shedding and breakage.
- Cleanse: shampoo regularly with a moisturizing shampoo and conditioner to keep the hair clean, soft, and free from buildup.
- Protect the texture: always apply a heat protectant when heat styling, and limit excessive heat on color-treated hair.
- Maintain overnight: place wig units on a wig block; wrap, pin-curl, twist, or braid installs nightly and tuck into a satin scarf or bonnet. Never sleep on wet or damp hair.
See our full care tips for more.
Why does my hair look flat when it arrives?
The texture you receive in your package will be flat due to packaging and shipping. The actual texture of the hair is revealed after you shampoo or co-wash, brush through the hair, and allow it to air dry. Hair length is measured when the hair is stretched — curly hair shrinks in its curly state. Follow the instructions on your True + Pure Texture care card and your piece will reveal its true curl pattern.
Can I return or exchange my order?
All sales are final and we do not offer refunds. If something isn't quite right, we're here to help: we offer exchanges or store credit within 7 days of confirmed delivery. Items must be returned in their original, unused condition with all packaging intact. Products that have been installed, worn, cut, colored, chemically processed, or otherwise altered are not eligible. We strongly recommend inspecting your hair thoroughly before installation or alteration. Full details: Shipping + Returns.